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退換貨政策

👏 滿意保證 
根據消費者保護法規定,凡於網路消費者均享有商品到貨七天鑑賞期(含例假日)之權益。
凡商品有瑕疵、提供七天內新品更換服務。
為保障您的權益,請保持商品之完整原包裝(商品、包裝、發票及所有附件之完整性),謝謝。

📢 退換貨方式說明

✅ 台灣地區(含離島)

  1. 商品鑑賞期:收到貨7日內可申請退換貨。
  2. 請先填寫線上退換貨表單。(表單請點我)
  3. 填寫完退換貨表單後,請於3日內將欲退換之商品(請保持原商品包裝及完整商品,連同配件、贈品)退回指定地址。
  4. 待商品驗收無誤後,2-4個工作天辦理退款或換貨手續。

 若有任何疑問歡迎聯繫

 客服信箱:service@sothatsme.com

 客服專線:886-2-29908122
 聯絡地址:新北市新莊區化成路211巷34號
 官方Line
:@sothatsme      


✖️ 煩請注意配合,以下原因恕無法退換貨:

  • 商品已下水洗過或明顯穿著使用過
  • 客製化商品(例如:珍珠奶茶TEE)
  • 超過七天鑑賞期

🚗 退換貨之運費說明

  • 若因商品暇疵、錯寄,消費者毋須負擔運費,由本公司負擔。
  • 個人因素辦理退貨由消費者負擔自行寄回。
  • 申請換貨,請自行將要換貨的商品寄回,本公司將負擔寄出新換貨商品之運費。

💵 退款說明

依照您當初的付款方式,分別以下方式安排退款:
  • 信用卡 : 信用卡退刷,收到退貨後約3-5個工作天退刷信用卡(請依您的結帳日判斷,刷退款項可能列於本月或次月帳單)
  • 超商取貨付款/ATM轉帳 : 收到退貨收約3-5個工作天退至您提供的銀行帳戶

✅ 海外地區 
  • 收件地址非台灣地區不接受退換貨服務,造成不便請見諒。

購買前若有任何疑問可藉由本網站上的訊息功能或來信至 service@sothatsme.com 詢問,謝謝。 



 | Taiwan Order Return Exchange|

👏 Satisfaction Guarantee
According to the Consumer Protection Law, all online consumers are entitled to a seven-day appreciation period (including regular holidays) upon arrival of the goods.
Where the product is defective, a new product replacement service is provided within seven days.
In order to protect your rights, please keep the complete original packaging of the product (the integrity of the product, packaging, invoice and all accessories).

📢 Details

✅ Taiwan Area and outlying islands 

  1. Free return within 7 days
  2. Please fill out the return form。(Return Form)
  3. After filling out the return and exchange form, please return the product to be returned (please keep the original product packaging and complete product, together with accessories and gifts) within 3 days to the designated address.
  4. After the goods are checked and accepted, refund or exchange procedures will be processed within 2-4 working days.

Mail: service@sothatsme.com 
TEL: 886-2-29908122 
ADD: 2F., No.34, Ln. 211, Huacheng Rd., Xinzhuang Dist., New Taipei City 242, Taiwan 

Line: @sothatsme     


✖️ For following reasons we do not provide return and refund:

  • Product has been used and washed
  • Custormized product
  • Over 7 days after receiving

🚗 Fee for return and refund

  • If the product is defective or sent by mistake, the consumer does not need to bear the freight, and the seller will bear it.
  • For personal factors to handle the return, the consumer need to pay for the shippment and send it back on their own.
  • To apply for a replacement, please return the item to be exchanged by yourself, the seller will bear the shipping cost of sending the new item.。

💵 Refund details

According to your original payment method, arrange the refund in the following ways:
  • Credit card : Credit card refund, about 3-5 working days after receiving the returned credit card (please judge according to your billing date, the refund may be listed on the bill of this month or the next month)
  • CVS pick-up payment/ATM transfer: It will take about 3-5 working days to return to the bank account you provided after receiving the return product.

✅ Overseas order
  • No return for the order receiving address not in Taiwan. Please forgive for any inconvenience caused.

If you have any questions before purchasing, you can ask through the message function on this website or write to service@sothatsme.com, thank you.