根據消費者保護法規定,凡於網路消費者均享有商品到貨七天鑑賞期(含例假日)之權益。
凡商品有瑕疵、提供七天內新品更換服務。
為保障您的權益,請保持商品之完整原包裝(商品、包裝、發票及所有附件之完整性),謝謝。
- 商品鑑賞期:收到貨7日內可申請退換貨。
- 請先填寫線上退換貨表單。(表單請點我)
- 填寫完退換貨表單後,請於3日內將欲退換之商品(請保持原商品包裝及完整商品,連同配件、贈品)退回指定地址。
- 待商品驗收無誤後,2-4個工作天辦理退款或換貨手續。
若有任何疑問歡迎聯繫
客服信箱:service@sothatsme.com
客服專線:886-2-29908122
聯絡地址:新北市新莊區化成路211巷34號
官方Line:@sothatsme
- 商品已下水洗過或明顯穿著使用過
- 客製化商品(例如:珍珠奶茶TEE)
- 超過七天鑑賞期
- 若因商品暇疵、錯寄,消費者毋須負擔運費,由本公司負擔。
- 個人因素辦理退貨由消費者負擔自行寄回。
- 申請換貨,請自行將要換貨的商品寄回,本公司將負擔寄出新換貨商品之運費。
- 信用卡 : 信用卡退刷,收到退貨後約3-5個工作天退刷信用卡(請依您的結帳日判斷,刷退款項可能列於本月或次月帳單)
- 超商取貨付款/ATM轉帳 : 收到退貨收約3-5個工作天退至您提供的銀行帳戶
- 收件地址非台灣地區不接受退換貨服務,造成不便請見諒。
- Free return within 7 days
- Please fill out the return form。(Return Form)
- After filling out the return and exchange form, please return the product to be returned (please keep the original product packaging and complete product, together with accessories and gifts) within 3 days to the designated address.
- After the goods are checked and accepted, refund or exchange procedures will be processed within 2-4 working days.
Line: @sothatsme
- Product has been used and washed
- Custormized product
- Over 7 days after receiving
- If the product is defective or sent by mistake, the consumer does not need to bear the freight, and the seller will bear it.
- For personal factors to handle the return, the consumer need to pay for the shippment and send it back on their own.
- To apply for a replacement, please return the item to be exchanged by yourself, the seller will bear the shipping cost of sending the new item.。
- Credit card : Credit card refund, about 3-5 working days after receiving the returned credit card (please judge according to your billing date, the refund may be listed on the bill of this month or the next month)
- CVS pick-up payment/ATM transfer: It will take about 3-5 working days to return to the bank account you provided after receiving the return product.
- No return for the order receiving address not in Taiwan. Please forgive for any inconvenience caused.