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Return Policy

| Overseas Return Exchange (For Non-Taiwan Order)| 
Please kindly understand we do not provide overseas (out of Taiwan) return and exchange service. 
Any question before purchasing, please use our message system or mail us via service@sothatsme.com before purchasing. 

We provide English customer service. 
Feel free to let us know any your consideration.Any more question, please contact: 
Mail: service@sothatsme.com 
TEL: 886-2-29908122 
ADD: 2F., No.34, Ln. 211, Huacheng Rd., Xinzhuang Dist., New Taipei City 242, Taiwan 
Line: @sothatsme 

 | Taiwan Order Return Exchange|

👏 Satisfaction Guarantee
According to the Consumer Protection Law, all online consumers are entitled to a seven-day appreciation period (including regular holidays) upon arrival of the goods.
Where the product is defective, a new product replacement service is provided within seven days.
In order to protect your rights, please keep the complete original packaging of the product (the integrity of the product, packaging, invoice and all accessories).

📢 Details

✅ Taiwan Area and outlying islands 

  1. Free return within 7 days
  2. Please fill out the return form。(Return Form)
  3. After filling out the return and exchange form, please return the product to be returned (please keep the original product packaging and complete product, together with accessories and gifts) within 3 days to the designated address.
  4. After the goods are checked and accepted, refund or exchange procedures will be processed within 2-4 working days.

Mail: service@sothatsme.com 
TEL: 886-2-29908122 
ADD: 2F., No.34, Ln. 211, Huacheng Rd., Xinzhuang Dist., New Taipei City 242, Taiwan 

Line: @sothatsme     

✖️ For following reasons we do not provide return and refund:

  • Product has been used and washed
  • Custormized product
  • Over 7 days after receiving

🚗 Fee for return and refund

  • If the product is defective or sent by mistake, the consumer does not need to bear the freight, and the seller will bear it.
  • For personal factors to handle the return, the consumer need to pay for the shippment and send it back on their own.
  • To apply for a replacement, please return the item to be exchanged by yourself, the seller will bear the shipping cost of sending the new item.。

💵 Refund details

According to your original payment method, arrange the refund in the following ways:
  • Credit card : Credit card refund, about 3-5 working days after receiving the returned credit card (please judge according to your billing date, the refund may be listed on the bill of this month or the next month)
  • CVS pick-up payment/ATM transfer: It will take about 3-5 working days to return to the bank account you provided after receiving the return product.

✅ Overseas order
  • No return for the order receiving address not in Taiwan. Please forgive for any inconvenience caused.

If you have any questions before purchasing, you can ask through the message function on this website or write to service@sothatsme.com, thank you.